Advocacy, HR and Organizational Development.
Client: National Border Management Agency (BNPP). Project location: DKI Jakarta, Indonesia. Implementation period: 18 September 2024 – 18 November 2024 (2 months).
Description of Assignment:
The purpose of this activity is to produce a document containing the results of the public satisfaction survey on Cross-Border Post (PLBN) services and the satisfaction survey of the Cross-Border Service Units (CIQ) regarding PLBN services.
The objective The Cross-Border Service Implementation Unit (CIQ) Satisfaction Survey regarding PLBN Performance is as follows:
Providing information about the quality of services and public perception of PLBN services; and
Become the basis for improving service quality.
The scope of work for this consulting assignment comprises:
- Collection of secondary information and data through various relevant sources;
- Preparation of satisfaction survey instruments and forms;
- Collection of primary information and data through surveys of selected respondents at each PLBN location;
- Processing and analysis of data from satisfaction surveys from respondents;
- Discussion meetings with the technical team at the Assistant Deputy for Cross-Border Management;
Preparation of the final report of the satisfaction survey results.
