This assignment measures public satisfaction with services at National Border Posts (PLBN). The findings provide evidence on service quality and users’ perceptions to support service improvements.
The scope includes secondary research, survey questionnaires and forms, interviews with selected respondents at each site, data processing and analysis, discussions with the technical team responsible for cross-border management, and a final survey report.
Description of Assignment:
Description of Assignment:
The purpose of this activity is preparation of a document containing the results of a public satisfaction survey regarding the services of the National Cross-Border Post (PLBN).
The objective of this consulting assignment is as follows:
- Providing information on the quality of services and public perception of PLBN services;
- Become the basis for improving service quality
The scope of work for this consulting assignment comprises:
- Collection of secondary information and data through various relevant sources;
- Preparation of satisfaction survey instruments and forms;
- Collection of primary information and data through surveys of selected respondents at each PLBN location;
- Processing and analysis of data from satisfaction surveys from respondents;
- Discussion meetings with the Technical Team at the Assistant Deputy for Cross-Border Management;
- Preparation of the final report of the satisfaction survey results.
