This assignment develops business process maps, standard operating procedures and public service standards for the Surakarta City Fire Department.
The work maps processes, subprocesses and cross-functional relationships, clarifying responsibilities, activities, outputs and timing. Activities include desk research, primary data collection, meetings and interviews, preparation and discussion of drafts, refinement and final reporting.
Description of Assignment:
The purpose of this activity is the preparation of business process map documents, standard operating procedures (SOP) and public service standards for the Surakarta City Government Fire Department.
The objective of These activities include:
Provides information about process maps, sub-processes and cross-functional maps within the Fire Department as a basis for preparing SOPs.
Provides information about the activities of the implementers involved in each stage, output and implementation time.
Provides information about public service standards at the Fire Department.
Improve the effectiveness and work patterns between work units within the Fire Department.
The scope of work This activity is as follows:
Collection of secondary information and data through various relevant sources;
Collection of primary information and data through meetings, conferences and interviews with relevant stakeholders;
Preparation of draft business process maps, SOPs and public service standards for the Fire Department;
Discussion and refinement of draft business process maps, SOPs and public service standards;
Preparation of the final report.
